Dial-up Details and Support

When reporting an error, please ensure you have done the following:
• You have tried both phone numbers when trying to dial in (see below)
• Your username and password are entered correctly and in lower-case (win95/98 dial up networking, win ME, 2000, XP network connections)

Lo-call Dialup

Telephone Number: 0845 11 21 007
Alt. number: 0845 11 21 257

Username: as supplied
Password: as supplied

Unmetered dial-up:

Telephone number: 0808 999 6368

Username: yourname@dialunmetered.com
Password: as supplied

If for any reason you think your website may be down or there is a problem connecting to the web or collecting your email and you have checked your settings then please do not hesitate to call us immediately at any time on 0870 76 55 321.

When you telephone it will help to have the error message written down, and for you to be in front of your computer.

We are not happy unless you are happy with the your internet service.